1. Warranty Period and Eligibility

New Munna Watches watches are covered by a 1-year limited warranty beginning on the date of shipment. Warranty service requires reasonable proof of purchase, such as the order number or invoice, and may require the product serial/reference number. The warranty may be used by the original purchaser or a legitimate gift recipient who can provide satisfactory proof of the qualifying purchase.

2. What the Warranty Covers

The warranty covers manufacturing faults, defects or failures arising under normal use during the warranty period. After inspection and approval, an eligible watch may be repaired or replaced at Munna Watches’ discretion, subject to applicable law. If repair or replacement is not reasonably available, another appropriate remedy may be provided where required.

3. What the Warranty Does Not Cover

• Damage caused by misuse, improper care, accidents, drops, knocks, impacts, crushing or dents.  
• Normal wear and tear, including scratches, cosmetic dents, ageing, discolouration, plating wear, bracelet/strap wear or stretching, and normal deterioration of leather or other consumable materials.  
• Battery depletion through normal use, unless the battery was defective when supplied.  
• Water or moisture damage caused by exceeding the stated water-resistance rating, improper crown/pusher use, leaving the crown unsecured, operating controls under water where not expressly permitted, or deterioration of seals through use/age where not caused by a manufacturing defect.  
• Damage to the quick-set date/calendar mechanism caused by operation contrary to the watch instructions, including any restricted setting period stated in the product instructions.  
• Damage or performance issues caused by magnetic exposure, extreme temperature, chemicals, solvents or other external conditions, unless attributable to a manufacturing defect.  
• Normal timekeeping variation within the tolerance stated for the relevant watch/movement.  
• Damage or failure caused by unauthorised opening, servicing, repair, modification, component substitution or alteration by a third party.  
• Loss, theft, accidental loss of parts or accessories, or purely cosmetic preferences/minor manufacturing variations that do not constitute a defect.  

4. Water Resistance

Water-resistance ratings describe the tested capability of the watch under specified conditions and are not a guarantee against water ingress in every circumstance. Water resistance may reduce over time as seals age or after impact, servicing or opening. Follow the product care instructions and ensure crowns/pushers are properly secured before exposure to water.  

5. Making a Warranty Claim

Contact support@munnawatches.com with the order number, description of the issue and clear photographs or video where reasonably requested. Do not return a watch until the claim is authorised. Once an eligible claim is approved for return, Munna Watches will provide one return shipping label at no additional cost unless otherwise agreed.  

The watch should be securely packed and, where reasonably available, returned with original packaging, warranty card and relevant accessories. Failure to retain packaging alone does not automatically invalidate a legitimate statutory claim.  

6. Inspection and Verification

All warranty claims are subject to reasonable inspection. We may verify the watch’s model/reference or serial number, condition, components, signs of impact or liquid ingress, case opening, tampering, third-party work and consistency with our dispatch/quality-control records and the claim made.  

If the returned product is not the product supplied, contains substituted or missing components, has been materially altered, or there are reasonable grounds after inspection to conclude that the claim is fraudulent or outside warranty coverage, we may decline warranty service, subject to applicable law.  

7. Non-Warranty Repairs

If inspection shows that the issue is not covered, we may provide an estimated paid-repair cost or decline the repair/replacement. If the customer does not approve a paid repair, the customer may request return of the watch and will ordinarily be responsible for return shipping, subject to applicable law.  

8. Replacement and Refund Timing

Except where otherwise required by law, a replacement or refund will ordinarily be processed only after the returned product has been received and the claim verified. We do not ordinarily provide advance replacements before receipt/verification of the claimed watch.  

9. Statutory Rights

This limited warranty is additional to, and does not limit, rights or remedies available under applicable consumer law.

10. Contact

Email: support@munnawatches.com.