1. Overview

Effective Date: 01 September 2026. This Privacy Policy explains how Munna Watches collects, uses, shares, retains and protects personal information when you visit munnawatches.com, place an order, contact us, make a return/warranty claim or otherwise use our services. We aim to provide privacy notices in clear language and process personal data in accordance with applicable Indian data-protection law.

2. Information We Collect

• Identity/contact information: name, email, phone number, billing/shipping address, city, state and PIN code.
• Order information: products, order history, invoice, delivery and customer-support details.
• Return/warranty information: claim descriptions, photographs/videos supplied by you, inspection outcomes and related correspondence.
• Product/fulfilment records: model/reference or serial number, dispatch/QC photographs or video, packaging records, package weight where available, courier tracking and proof of delivery.
• Technical/usage information: IP address, browser/device/operating-system information, pages/products viewed and website interaction data.

Payment providers may collect card, UPI or banking information. Munna Watches does not intentionally store complete card, UPI or banking credentials on its own servers.

3. How We Use Information

• Process and fulfil orders, payments, deliveries, cancellations, refunds, returns and warranty claims.
• Provide support and send transactional updates.
• Verify product identity and investigate delivery, return, warranty, payment and chargeback disputes.
• Detect, investigate and prevent fraud, product substitution, misuse, unauthorised activity and abuse of our services.
• Maintain appropriate business, tax, transaction, quality-control and legal records.
• Improve our Website, products and services.
• Send marketing communications where permitted and manage opt-outs.
• Comply with legal/regulatory obligations and protect customers, Munna Watches and legal rights.

4. Sharing of Information

We do not sell or rent personal information. We may share relevant information, where reasonably necessary and permitted by law, with payment gateways/processors, banks/card networks for disputes, fraud-prevention providers, couriers/logistics partners, website/hosting/IT providers, customer-support providers, analytics/marketing providers, professional advisers, insurers, and government/law-enforcement authorities where lawfully required.

Third parties may process information under their own privacy notices and applicable law.

5. Cookies and Similar Technologies

The Website may use cookies or similar technologies for essential functionality, preferences, performance, analytics and marketing/advertising where applicable. Browser settings may allow you to manage cookies; disabling some cookies may affect Website functions. Where consent is required for non-essential technologies, we will seek it through the relevant Website mechanism.

6. Marketing Communications

Where permitted, we may send product announcements, offers, new arrivals and brand updates. You may opt out using the unsubscribe facility or by contacting us. Essential order, payment, delivery, return, refund, security and warranty communications may continue.

7. Fraud Prevention and Claim Evidence

To protect customers and the business, we may compare information connected with an order or claim, including product identification, QC/dispatch records, courier/proof-of-delivery data, customer-supplied evidence, return inspection findings and payment-dispute records. We use and retain such information only as reasonably necessary for legitimate operational, fraud-prevention, dispute-resolution and legal purposes, subject to applicable law.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure. No online system can be guaranteed absolutely secure. We will take steps in response to personal-data breaches where required by law.

9. Data Retention

We retain information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, support, returns/warranties, fraud prevention, dispute/chargeback management, tax/accounting, legal compliance and protection of rights. When no longer required, information may be deleted or securely disposed of in accordance with applicable law.

10. Your Privacy Rights

Subject to applicable law and its commencement/application, you may have rights to access information about processing, request correction or updating, request erasure where applicable, withdraw consent where processing relies on consent, nominate another individual where the law provides, and raise a grievance. We may need to verify identity before acting on a request. Withdrawal of consent does not affect processing already lawfully undertaken and may affect services that require the relevant data.

11. Children

The Website is not intended for children. We do not knowingly process children’s personal information in circumstances prohibited by applicable law. If you believe a child has provided information improperly, contact us.

12. International Processing

Some technology or service providers may process/store information outside India. Where cross-border processing occurs, we will take steps required by applicable Indian law and any government restrictions in force.

13. Third-Party Websites and Services

Our Website may link to or integrate third-party services. Their privacy/security practices are governed by their own policies, and we recommend reviewing them.

14. Changes to this Policy

We may update this Policy to reflect changes in our business, technology or law. The revised version will be posted with an updated effective date.

15. Contact and Grievance

For privacy questions or rights requests, contact support@munnawatches.com and include sufficient information for us to understand and verify the request. 

Business name: Munna Watches is operated by Husain and Husain

Business address: E 123 Top floor A.F.E-2 Okhla, Jamia Nagar, N.D-110025

Telephone number: +91-9625931367

Grievance Officer: Bilal Husain