1. Scope

We currently ship within India. Delivery availability depends on courier serviceability.

2. Order Processing

Orders are generally processed and shipped within 4-5 business days after confirmation. Custom-made watches may require additional processing time, which will be communicated where applicable.

3. Delivery Time

Standard delivery generally takes 12-15 business days after dispatch depending on location. Timelines are estimates and may vary because of courier availability, holidays, weather, high order volumes or other circumstances beyond our reasonable control.

4. Shipping Charges

Free shipping may be available on eligible prepaid orders. Any applicable charge will be displayed at checkout.

5. Tracking

Tracking details may be shared by email, SMS, WhatsApp or other available channels after dispatch. Contact support@munnawatches.com if tracking information is not received.

6. Cash on Delivery (COD)

COD may be available for selected products/locations. We may require an advance of up to 6% of order value to confirm a COD order.

If an order is refused, deliberately left unclaimed, or returned because of circumstances attributable to the customer, the COD confirmation advance may be applied toward reasonable forward-shipping, return-to-origin, payment-processing and administrative costs actually incurred, subject to applicable law. Any balance properly due will be handled under the Return, Refund & Cancellation Policy.

7. Address and Failed Delivery

Customers must provide an accurate name, address, phone number and PIN code. We are not responsible for delay/failure caused by incorrect or incomplete customer-provided information. Where a parcel is returned because the customer is unavailable, refuses delivery or provided incorrect information, reasonable forward/return shipping charges actually incurred may be deducted from any refund where permitted by law and our Return Policy.

8. Damaged, Tampered or Incomplete Packages

Inspect the parcel at delivery where possible. If it appears damaged, tampered with or incomplete, notify the delivery personnel where possible and contact us promptly. Visible transit damage, wrong items or missing contents should preferably be reported within 48 hours. We may request packaging photographs, the shipping label and an unboxing video where available; lack of an unboxing video alone does not automatically invalidate a legitimate claim.

9. Delivery Records and Fraud Prevention

For fulfilment, fraud prevention and dispute resolution, we may retain courier tracking, proof of delivery, package/dispatch records, product identification and relevant customer communications in accordance with our Privacy Policy and applicable law.

10. Contact

Email: support@munnawatches.com.