Frequently Asked Questions
Orders & Delivery
We currently deliver within India only.
Orders are generally processed within 4–5 business days. Custom watches are made to order and may require additional processing time.
Standard delivery is generally expected within 12–15 business days after dispatch. Delivery times are estimates and may be affected by courier, location, holidays or circumstances outside our reasonable control.
Where tracking is available, dispatch and tracking information will be shared using the contact details provided with your order.
Contact us as soon as possible at support@munnawatches.com. We will try to update the address if the order has not been dispatched. Once an order has been dispatched, an address change may not be possible.
Where COD is shown as available at checkout, a 6% advance payment may be required. Please refer to our Shipping Policy for the applicable COD terms, including circumstances in which the advance may not be refundable.
Cancellations, Returns & Refunds
Yes, but only before dispatch. Once an order has been dispatched, it cannot be cancelled under our cancellation process.
No. We do not offer general change-of-mind returns for new watches. We will, however, assist where a watch has a verified manufacturing defect, arrives damaged, is incorrectly supplied, or is materially non-conforming.
Contact support@munnawatches.com before sending anything back. Please provide your order details and clear photographs or other evidence of the issue. Returns must be authorized before they are sent to us.
The customer normally bears return shipping costs. Where we verify a manufacturing defect, damage on arrival, an incorrect item, or an error by Munna Watches, the applicable return arrangements will be handled in accordance with our Return, Refund and Cancellation Policy.
Once a refund is approved, online-payment refunds are generally initiated to the original payment method within 10 business days. Your bank or payment provider may take additional time to reflect the amount.
We do not operate a general change-of-mind exchange programme. Where an eligible product issue is verified, the available resolution may include repair, replacement or refund, as applicable under our policies and your legal rights.
Custom Watches
Custom watches are made to order and are not eligible for change-of-mind returns or refunds. This does not affect your rights where a custom watch is defective, damaged, incorrectly supplied or materially misrepresented.
A custom order may be cancelled only before dispatch. If cancelled within 24 hours, the cancellation charge is the lower of our reasonable unrecoverable costs or 10% of the order value. After 24 hours and before dispatch, it is the lower of our reasonable unrecoverable costs or 50% of the order value.
Design changes requested within 24 hours can generally be accommodated without charge where no irreversible commitment has been made. Later changes may involve reasonable costs depending on materials, work already completed and supplier commitments.
We aim to produce the agreed design as accurately as reasonably possible. Minor variations may occur because of component tolerances, finishing, lighting, screen display and the nature of assembly. Any material specification agreed for your order remains subject to the applicable order terms.
Vintage, Pre-Owned, Refurbished & Repaired Watches
Generally, no. Vintage, pre-owned, refurbished and repaired watches are not offered with a general change-of-mind return right.
Vintage and pre-owned watches may show age, patina, wear, previous repair or restoration. Where these characteristics are disclosed before purchase, they are part of the item's condition and are not, by themselves, defects.
Contact us promptly with your order details and evidence. We will assess the issue in accordance with the applicable policy and your legal rights.
Warranty & Repairs
New Munna Watches are covered by our 1-year Limited Warranty from the date of shipment for covered manufacturing faults, failures or defects. Please see the Warranty Policy for the full coverage, exclusions and claim procedure.
The warranty does not cover normal wear and tear or damage caused by improper care, impacts, knocks, dents, misuse, unauthorized repair or modification, surface scratches, or water damage caused by crown misuse or use beyond the stated water-resistance specification. Damage caused by incorrect use of a quick-set day/date function is also excluded.
Email support@munnawatches.com with your order details, a description of the issue and supporting photographs or video where useful. Please wait for authorization and return instructions before sending the watch.
No separate product registration is required unless we specifically state otherwise. Please retain your order confirmation, invoice or other proof of purchase, as this may be required for a warranty claim.
Unauthorized repair, opening or modification may affect warranty coverage. If your watch develops a problem during the warranty period, contact Munna Watches first so we can advise you on the appropriate next step.
Contact us with the watch details and the issue. We will let you know whether assistance is available. Any out-of-warranty service, parts and charges will depend on the watch and parts availability.
Starting & Setting Your Analog Watch
Not necessarily. Your watch may arrive with a small plastic crown lock/stopper fitted to preserve the battery during storage and transit. Remove the plastic stopper and any protective film, set the watch, then push the crown fully back into its normal position. The watch should begin running.
Gently pull the crown to the time-setting position, turn it until the hands show the correct time, and then push the crown fully back into its normal position. Crown positions can vary by model, so follow the instructions supplied with your watch where applicable.
On watches with a day/date function, the crown normally has an intermediate setting position for adjustment. Avoid using the quick-set day/date function while the movement may be changing the calendar automatically. Follow the instructions supplied with your watch for the correct setting procedure for that model.
Basic operating instructions may be supplied with the watch or made available by Munna Watches. If you need help with your model, contact support@munnawatches.com.
Water Resistance & Watch Care
No watch should be treated as completely waterproof. Water resistance varies by model. Always follow the water-resistance rating and usage guidance stated for your specific watch.
It is a laboratory pressure-resistance rating, not a guarantee that a watch can be used at that exact depth in every real-world activity. Suitability for washing, showering, swimming or other water exposure depends on the specific rating and watch design. Check the product information for your model.
Make sure the crown is fully pushed in or properly secured, as applicable to the model. Do not operate the crown or pushers while the watch is wet or underwater unless the model is specifically designed and stated for that use.
Keep the watch clean and dry, avoid unnecessary impacts, chemicals, perfumes and extreme conditions, and store it in a cool, dry place away from prolonged direct sunlight. Wipe the case and bracelet gently with a soft cloth.
Avoid soaking leather straps or exposing them repeatedly to water, sweat, perfumes or chemicals. Wipe gently when required and allow the strap to dry naturally away from direct heat.
Normal cosmetic wear, including scratches, scuffs, dents and gradual wear to finishes or coatings, is not a manufacturing defect and is not normally covered by the Limited Warranty.
Batteries, Straps & Bracelets
Have the battery replaced by a competent watch technician. Proper handling of the case back and seals is important, particularly on water-resistant watches. If you are unsure, contact us for guidance.
Battery life depends on the movement, storage period and use. Please refer to the Warranty Policy for the precise warranty coverage applicable to your watch and any battery-related issue.
Many metal bracelets can be resized by removing or adding links or by adjusting the clasp, depending on the design. We recommend using a competent watch technician if you are unfamiliar with bracelet adjustment, to avoid scratching or damaging the watch.
Availability depends on the model and our current stock. Contact us with the watch model and, if possible, photographs of the watch and required part.
Products & Specifications
We aim to represent our watches accurately. Minor differences can occur because of lighting, photography, screen settings, component tolerances and finishing. Please rely on the product description for the stated specification.
Movement specifications vary by model. Please check the individual product page or contact us for the specification of a particular watch. We do not apply one movement claim to every Munna Watches model.
No. Munna Watches may offer different watch types and movements depending on the model. The product page will identify the relevant specification.
Our watches may involve assembly, inspection and finishing processes that vary by product. We do not describe every Munna Watch as handmade unless that description is specifically stated for the product.
Payments & Security
Available methods are shown at checkout and may include UPI, cards, net banking, wallets, EMI and other supported payment options.
Payments are handled through the payment methods and service providers made available at checkout. Munna Watches does not ask you to share sensitive authentication information such as your CVV, card PIN, UPI PIN, OTP or account password by email, phone or message.
First check your bank or payment-provider status. If the order has not been confirmed, contact us with the order attempt details, but never send us your PIN, CVV, OTP, UPI PIN or password.
Privacy & Account Information
We use personal information for purposes such as processing and delivering orders, providing customer support, operating and improving our services, security, and marketing where permitted. Full details are set out in our Privacy Policy.
No. Munna Watches does not sell or rent your personal information.
Yes. You can use the unsubscribe option provided in marketing communications or contact us. Essential transactional communications relating to your orders or services may still be sent.
You can manage or disable cookies through your browser or available website controls. Some essential cookies may be necessary for the website and checkout to function correctly.
Please contact us using the details provided in our Privacy Policy. Applicable requests will be handled in accordance with that policy and relevant law.
Contact Munna Watches
Email us at support@munnawatches.com. When contacting us about an order or watch, include your order number and enough information for us to identify the product and understand the issue.